Do you accept refunds, exchanges or cancellations?

DIAMOND DAUGHTERS DOES NOT ACCEPT RETURNS, EXCHANGES OR ORDER CANCELLATIONS. All of our pieces are made to order especially for you and are FINAL SALE.

*We have the right to refuse service to anyone for any reason.

How is my order being shipped? is it secure & insured?

yes of course! Please read our Shipping FAQ Click Here

Do you provide any warranty for jewelry that I purchased from you?

We provide complimentary jewelry cleaning for a lifetime once every 6 months.  In addition, we provide a complimentary inspection to make sure all the stones are secure & check for any signs of damage. Jewelry has wear & tear just like anything else, so we recommend getting it checked by us at least once every 6 months.

Diamond Daughters are not responsible at any point in time for missing stones, chipped stones and do not cover the severe damage or loss that a piece could sustain. 

• Precious metals, especially prongs, wear down over time and may require restoration work as part of normal wear & tear. 
• Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a stone to fall out.
• The loss of stones caused by damage from everyday wear or from other damage.
• Wear & tear can occur in all fine jewelry pieces over time.
• The discoloration of precious metals caused by immersion in pools, chemicals, and hot tubs, make-up, lotion, oils or bathing.
• Wearing your jewelry at the gym or even dropping them on the floor can cause serious damage & should be inspected right away.

Diamond Daughters are not responsible at any point in time for missing stones, chipped stones and do not cover the severe damage or loss that a piece could sustain.

Diamond Daughters are not responsible for Loss, theft, or damage of your jewelry. We recommend adding your jewelry to your insurance policy for such incidents. 

Click Here to read about the Engagement Ring Care Guidelines to keep it safe. 

I want to buy an engagement ring, how do I get started?

First off, congratulations on finding and connecting with your partner! The Diamond Daughters love making the process of creating your special ring and moment as stress and hassle free as possible. Simply tell us your visions and goals, lets chat and figure out what you have in mind. We will take it from there! Our contact info is 619-880-0219 text or call. You can also E-mail us:  info@thediamonddaughters.com.

Click Here to schedule your appointment

Can I put a diamond on hold?

Yes, here at the Diamond Daughters we allow for diamond holds up to 3 days. In order to place a diamond on hold we required for our clients to put down a deposit that will go towards your total order amount. 

What if I’m not sure what style ring/diamond she wants?

Not knowing the style direction of the final ring is a common worry most of our clients initially have, don't worry this is normal, do not stress! Our design discovery process ensures we work together exploring our options and design element in order to create the ring of your dreams. We have decades of experience helping couples create the symbol of their love. Make sure to book a free consultation with us! Click Here

Do you offer stones other than natural diamonds as another option in engagement rings?

Diamond Daughters upon request can alternate materials and create engagement rings and jewelry from lab grown diamonds, moissanite, gemstones and natural diamonds.  It is a common alternative trend to help accommodate a range of individual budgets and eco-friendly stones.

Do you include insurance appraisals with engagement ring purchases?

Yes, all our the Diamond Daughters engagement ring purchases will receive a complimentary appraisal that can be used for insurance purposes. Insurance is not through us but we do recommend it.

How long does it take to create a custom engagement ring/jewelry?
Diamond Daughters custom jewelry typically take about 8-10 weeks production time from the day you place the order.  However we understand last minute scenarios occur and the Diamond Daughters are always able to work with last minute orders. Please contact us and let us know you need your order rushed. Our contact info is 619-880-0219 or info@thediamonddaughters.com.

I like a piece of jewelry on your website, but can I request a small change?
It's very common for our Diamond Daughter clients to request a change on an existing piece from our collections. No change is small or big enough for us to tackle to make our clients happy! .

I have an idea, can you help me design a piece of jewelry?
Yes! We love designing pieces with our clients. The Diamond Daughters have decades of experience creating and design custom pieces for clients. Our client custom request range from "I have an idea..." "I want to repurpose..." "I know exactly what I want" We specialize in directing our client visions and wants from idea to completion and are happy to bring a vision to life!

What type of jewelry do you custom make?

Here at Diamond Daughters we specialize in engagement rings and fine jewelry, but with our many years of experience we have created a wide range of pieces. We have created exclusive extravagant one of a kind special events pieces, mainstream retail collections, enchanting everyday wear pieces and trending collections with a fine jewelry and elegant twist. Our wide range of experience allows for us to help create a custom piece unique to your wants and visions.

I am on a budget but have a love for fine jewelry, will you have something that I can afford?

We believe that fine jewelry yes is a luxury but one that we should all be able to afford. Here at the Diamond Daughters we really enjoy being able to make collections that are affordable for all of our customers. We help our clients achieve there ascetic dreams while keeping budgets in mind, we make accommodations depending on your specific needs.

What metal do you use for your custom orders?

Our most common metal used in our collections is 14K gold, but we have a variety of options of materials we can use in our custom orders and inquiries. All of the Diamond Daughters orders and collections are available for modifications in Rose, Yellow or White Gold and Platinum.

What payment methods do you accept?

Diamond Daughters accepts bank transfer, credit card from the major companies, checks, paypal, wire transfers and cashiers checks.

Do you offer layaway/ financing?

Yes we do depending on what you are interested in purchasing. Please contact us for further details. 

Do you charge tax?

Yes, we charge sales tax.

Is it safe to ship my jewelry to me?

The Diamond Daughters understand our clients concerns of safe shipping methods, all of our packages are insured and packed discreetly to ensure safe shipping. All of our packages are signature required and you will need to provide us with an address that you will be present sign for your package. This is required for insurance purposes and for your protection.

Is the shipping packaging discreet?

We practice safe and discreet shipping at Diamond Daughters. Yes our shipping boxes are discreet and secure. Inside the shipping box your ordered item will be packaged inside our gift wrapping and branding packaging.

Do you include insurance appraisals with engagement ring purchases?

Yes, all our the Diamond Daughters engagement ring purchases will receive a complimentary appraisal that can be used for insurance purposes.

Do you offer Saturday delivery?

In certain cases, the Diamond Daughters can arrange Saturday delivery for an additional charge. Please contact us to make such arrangement requests.

How do I know my ring size?

A lot of jewelers have different sizing, so you can order our sizing tool online, to make sure you get the correct ring size. Click Here to learn more!

Do you ship outside of the USA?

No we do not. Due to COVID-19 & shipping companies policy changes, you must have a USA shipping address to order from us. If you are local in San Diego, CA you have the option of doing 'curb side pick-up' once your order is ready.

What is Curb-Side pick up?

This is a quick service we provide to all of our Diamond Daughters customers. If you are local in San Diego, CA you can drive by our office and we will bring the item you ordered to your car. This service is only available once your order is fully paid. To schedule your curb-side pickup please text or call us at 619-880-0219.